home bed

Effective Date: September 16, 2026

1. Introduction and Parties to the Agreement

Welcome to the official e-commerce platform operated by HOME BED SA DE CV. These Terms of Service (referred to as “Terms” in this document) constitute a legally binding agreement between you, the platform user, and HOME BED SA DE CV, the operator of the website www.homebedstore.com.

Our full registered and operational information is clearly stated as follows:

• Registered Company Name: HOME BED SA DE CV
• Official Operating Website: www.homebedstore.com
• Contact Email: [email protected]
• Physical Registered and Warehouse Address: Maquiladores 154, Parque Industrial Chichimeco, Jesús María, Aguascalientes 20916, Mexico
• Official Service Contact Phone: +52 449 963 9317‌

As clearly stated on our official website, we are a small, family-founded online shop focused on simple, practical daily goods that make ordinary life easier and cozier. Every item we curate is tested by our team first, so you get only reliable, no-fuss pieces for your home, kitchen and daily routines. We skip unnecessary markup and fancy packaging to keep prices fair, and all our operations are guided by our core brand promise “Small Goods, Big Daily Joy”. These Terms are formulated to regulate all your access, browsing, account registration, purchase transaction, and all other interactive behaviors on our platform, and are fully compliant with the applicable commercial, e-commerce and consumer protection laws of the United Mexican States.

By accessing our website, browsing product content, registering a user account, placing an order, or using any of our platform services, you confirm that you are at least 18 years of age, or have obtained the full consent and authorization of your legal guardian if you are under 18, and that you have fully read, understood, and agreed to be bound by every provision set out in these Terms. If you do not agree to any part of these Terms, please immediately stop accessing our website and do not use any of our services.

2. Description of Platform Services

www.homebedstore.com is an exclusive self-operated e-commerce platform that sells independently curated daily household goods, kitchen gadgets, and other practical daily products. All items listed on our platform are selected and real-life tested by our in-house team to ensure they work reliably for your routine, which is our core standard of “Tested Real-Use” as stated on our official website. We do not operate as a third-party marketplace that allows unaffiliated external merchants to list and sell products on our site, which ensures every item you purchase from us has gone through our strict internal quality check before being put on the shelf.

The full scope of services we provide to you via the platform includes but is not limited to:

• Public display of detailed product information, high-resolution real-use photos, accurate specifications and pricing for all our practical daily goods, covering new product collections, most-loved fan-favorite items, and curated home setup refresh picks that fit smoothly into your busy daily life.
• Secure online order placement, multi-channel payment support, order status real-time tracking, and post-purchase logistics distribution services arranged through our formally partnered certified logistics providers.
• 24-hour fast response friendly real-person support for all your questions related to product details, order processing status, shipping arrangements, return applications, and other pre-purchase and post-purchase concerns.
• Eligible customers can enjoy our free standard shipping privilege when their order total meets the threshold specified in our independent Shipping Policy, as well as the easy 30-day return guarantee we clearly mark on our product pages.

We retain the right to adjust, update, optimize or temporarily suspend part or all of the platform services for system maintenance, product inventory restocking, service function upgrade, or other reasonable operational needs, and we will post a public notice on the homepage of our website in advance if a planned temporary service suspension will last longer than 24 consecutive hours.

3. User Account Registration and Usage Rules

When you choose to create a registered user account on our platform, you agree to provide us with true, accurate, complete and up-to-date personal information, including your full real name, valid contact email, reachable phone number and accurate shipping address that matches your actual delivery location. You shall not register a user account using false identity information, or register multiple duplicate malicious accounts for improper interests.

You are fully responsible for maintaining the security and confidentiality of your account password, and all activities, operations and transactions conducted under your account will be deemed to be legally initiated by you. You agree that you will immediately notify us through our official contact channels if you discover any unauthorized access, abnormal login or suspected account leakage situation on your account. We will not be liable for any loss incurred by you due to your failure to properly keep your account credentials.

We reserve the right to suspend, restrict or permanently terminate your user account access permission without prior notice and take corresponding remedial measures if we confirm that your account has engaged in improper behavior including but not limited to malicious fraudulently applying for repeated false discounts, using the account to post illegal or infringing content on our platform, maliciously abusing our return policy to submit a large number of invalid applications, or other behaviors that violate these Terms and damage the legitimate rights of our platform and other users.

4. Order Placement, Pricing and Payment Terms

After you select the practical daily goods you want to purchase, fill in the correct delivery information, and successfully submit the order and complete the payment, a formal contractual relationship between you and HOME BED SA DE CV for the corresponding product transaction is officially established. We will send you an official order confirmation email to your registered mailbox immediately after your payment is verified, which serves as the valid legal proof of the transaction between both parties.

All product prices displayed on our website www.homebedstore.com are denominated in Mexican Peso (MXN), unless otherwise explicitly specified, and all prices already include the applicable value-added tax required by Mexican local laws. We strictly follow our commitment of “Fair Low Price” as advertised on our official website, which means we skip fancy packaging and extra markup to keep all our simple daily essentials fairly and affordably priced for all users, and will not arbitrarily raise prices during the valid display period of the product page. However, we reserve the right to adjust product prices in due course according to raw material cost fluctuations, inventory status adjustments and other reasonable operational needs, and the new adjusted price will take effect at the moment it is published on the corresponding product page. For orders that you have successfully completed payment before the price adjustment, the transaction price will not be changed.

We support multiple secure, industry-standard compliant payment methods, and all payment processing on our platform goes through certified third-party payment service providers that meet global payment security standards. We do not store full sensitive payment card information on our local servers, to fully protect your payment data security. You confirm that the payment method you use to settle the order is legally owned by you or you have obtained explicit authorization from the legal owner to use it, and you will not use stolen, illegally obtained payment credentials to complete transactions on our platform.

In very rare cases, there may be accidental human input errors or system technical failures that lead to the incorrect display of product prices or product specification information on our website, after we find such an abnormal situation, we have the right to contact you within a reasonable time after you submit the order to inform you of the error, and provide you with the option to confirm the correct product information and re-complete the transaction, or cancel the corresponding order and arrange a full refund back to your original payment account, without any extra costs incurred to you.

5. Shipping, Return and Refund Rules

All shipping related arrangements for your orders will be implemented in strict accordance with the independently published Shipping Policy on our website. You agree to provide us with accurate, complete and reachable delivery address and valid contact phone number when placing an order, to avoid delivery failure caused by incomplete or wrong address information you provide, and you will be responsible for the extra supplementary shipping costs incurred due to such wrong information.

For return and refund related arrangements, you agree to fully comply with the official Refund and Returns Policy of our platform. You explicitly acknowledge our core rule that no standalone “refund only” requests that do not return the purchased physical product to us will be approved, all eligible refund processes can only be launched after you return the product that meets the return eligibility conditions to our designated warehouse, and we complete the acceptance inspection of the returned item. You will not make any malicious false refund claim while retaining the purchased product, which will damage our normal operational interests.

6. User Code of Conduct

When you use our website and related services, you agree that you will not engage in the following prohibited behaviors:

1. Use any automated program, crawler tool, spider or other unauthorized means to scrape, copy, access or interfere with the normal operation of our website server, or obtain non-public platform data and other user’s personal information without explicit authorization.
2. Post, upload or transmit illegal content that violates local laws, infringes the intellectual property rights of third parties, contains obscene, violent, discriminatory, fraudulent or harmful information through our platform’s comment, message or feedback function.
3. Conduct any behavior that maliciously attacks, disrupts or destroys the security defense system and normal operating environment of our platform server, spread computer viruses, malicious programs or other harmful code through the access channel of our website.
4. Impersonate any other natural person, legal person or organization, or falsely state or misrepresent your affiliation with any other entity to obtain improper benefits on our platform.
5. Resell the products purchased from our platform in large quantities with malicious price gouging, or use our brand name and product pictures to conduct unapproved unauthorized commercial operations without our explicit written permission.
6. Maliciously abuse our customer support service resources, submit a large number of meaningless invalid service requests, or carry out harassment, personal insult and other improper behaviors to our customer support team members.

If we confirm that you have engaged in any of the above prohibited behaviors, we have the right to take corresponding disposal measures including restricting your access to the website, suspending your user account, or permanently banning your account registration qualification, and we reserve the right to pursue your corresponding legal liability if your behavior causes actual losses to our platform.

7. Intellectual Property Rights Statement

All content published on our website www.homebedstore.com, including but not limited to the brand name HOME BED, our brand logo, original product photos, text descriptions, website page design, interface layout, service function code, trademark, slogan “Small Goods, Big Daily Joy”, and all other original platform content, are the exclusive intellectual property of HOME BED SA DE CV, and are protected by Mexican intellectual property laws and corresponding international copyright treaty provisions.

Without our prior explicit written authorization, you may not copy, reproduce, distribute, modify, publicly display, frame, upload to other external websites, or use the above mentioned intellectual property content for any commercial purpose. You are only granted a limited, non-exclusive, non-transferable personal permission to access, browse and use our website content for your own non-commercial personal use, which does not include any right to re-utilize our intellectual property assets for profit-making operations.

8. Disclaimers and Limitation of Liability

Our platform services are provided on an “as is” and “as available” basis within the maximum scope permitted by applicable laws. We do not guarantee that the operation of our website will be completely uninterrupted, 100% error-free, or that the platform server will never be invaded by unauthorized attacks. Under no circumstances will HOME BED SA DE CV, our directors, employees, partners or agents be liable for any indirect, incidental, consequential, special punitive damages, including but not limited to loss of profits, loss of business data, business interruption losses, arising from your use of our platform services, even if we have been notified of the possibility of such damages in advance.

In no event shall our total aggregate liability to you for any type of claim arising from the use of our services exceed the total actual amount you have paid to us for the specific corresponding order that gives rise to the claim.

We do not make any express or implied representation or warranty for the third-party linked websites that may appear on our platform, including but not limited to payment service provider websites, logistics tracking third-party portals, we do not control the content and operating rules of these external websites, and we will not bear any responsibility for any loss you suffer from accessing these external third-party sites.

9. Modification of Terms and Updates

We reserve the right to revise, adjust and update these Terms of Service according to the new requirements of local e-commerce regulatory laws, business operation optimization, and the feedback of our users. When we make major changes to the core provisions of these Terms, we will prominently post the updated version on the homepage of our website www.homebedstore.com, clearly mark the new effective date of the revised Terms.

Your continued access to our website and use of our services after the new effective date of the updated Terms will be regarded as your full recognition and acceptance of all modified provisions. If you do not agree with the content of the updated Terms, you can choose to stop using our platform services, and apply for closing your registered account through contacting our support team.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the United Mexican States. Any dispute, controversy or claim arising out of or related to these Terms, or the use of our platform services, shall first be resolved through friendly negotiation between the two parties. If the dispute cannot be resolved through amicable negotiation, both parties agree to submit the dispute to the exclusive jurisdiction of the competent courts located in Aguascalientes, Mexico.

11. Contact Information

If you have any questions, comments or requests for these Terms of Service, you can contact our management team through our official contact channels at any time:

• Send email to: [email protected]
• Call our service phone: +52 449 963 9317‌
• Send written correspondence to: Maquiladores 154, Parque Industrial Chichimeco, Jesús María, Aguascalientes 20916, Mexico

Our friendly support team will reply to your inquiry within 24 working hours, consistent with our fast support service commitment to every user.