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Shipping Policy

Effective Date: September 16, 2026

Welcome to the official Shipping Policy of HOME BED SA DE CV, operator of our e-commerce platform www.homebedstore.com. As a small, family-founded online shop focused on simple, practical daily goods that make ordinary life easier and cozier, every item we curate is tested by our team first to ensure you get only reliable, no-fuss pieces for your home, kitchen and daily routines. We skip unnecessary markup and fancy packaging to keep prices fair, and our transparent, customer-centric shipping rules are designed to let you enjoy your new daily essentials as quickly and hassle-free as possible, in full alignment with our core promise of “Small Goods, Big Daily Joy”. This policy applies to all valid orders placed through our official website, and covers all shipping arrangements we provide to customers across our service coverage areas.

1. Order Processing Timeline

Once you successfully complete payment for your order on our platform, our in-house team will start processing your order immediately during our regular working days (Monday to Friday, excluding local public holidays in Aguascalientes, Mexico). For most in-stock practical home and daily goods listed in our catalog, we will finish order verification, quality re-check, and packaging preparation within 1 to 2 business days. All orders are carefully packed with eco-friendly, no-fuss protective materials to avoid extra packaging costs and keep our prices at the fair low level you expect from our brand.

You will receive an automatic confirmation email sent to your registered mailbox as soon as your order is successfully arranged for shipment, which will include your unique order tracking number and the official tracking portal of our partnered logistics provider. Our friendly real-person support team is always here to help if you have any concerns about pending order processing, and we guarantee all relevant inquiries will get a reply within 24 hours.

2. Shipping Coverage and Delivery Time

We currently provide standard door-to-door shipping service to all regions across Mexico. The estimated delivery time varies based on your specific delivery location:

  • For addresses within Aguascalientes and neighboring adjacent states, standard delivery usually takes 2 to 3 business days after the order ships out.
  • For other states across the central and northern regions of Mexico, the estimated standard delivery window is 3 to 5 business days.
  • For remote southern regions and island areas, the estimated standard delivery time will extend to 5 to 7 business days, due to local logistics route limitations.

Please note that the estimated delivery time we provide is for reference only. Occasional unexpected delays caused by extreme severe weather, local public health emergencies, temporary logistics network adjustments or customs-related regulatory issues (for orders involving cross-border transit) are beyond our direct control, but our support team will actively track the status of your parcel and provide you with timely updates the moment any unexpected situation arises.

3. Shipping Fee Rules

We set up a simple, transparent shipping fee structure without any hidden surcharges:

  • All orders with a total cart value over 800 MXN qualify for completely free standard shipping, no extra conditions attached.
  • For orders with a total value below 800 MXN, a flat standard shipping fee of 95 MXN will be added to your checkout total, which already fully covers the basic logistics, handling and delivery service charges.

If you need expedited priority delivery service to get your items faster, you can select the expedited shipping option during the checkout process, with an extra expedited service fee of 180 MXN. Orders placed with expedited service will be prioritized for processing, and can be delivered to most urban areas across Mexico within 1 to 2 business days after shipment.

4. Parcel Delivery and Sign-Off Arrangements

Our logistics courier will contact you in advance via the phone number you provided on the order to confirm a suitable delivery time window before dispatching the parcel. We recommend you or an authorized designated recipient be present at the delivery address to sign for the parcel in person, to check that the outer packaging is intact before confirming receipt.

If no one can be reached at the delivery address at the first delivery attempt, the courier will leave a delivery notification slip and make two additional free redelivery attempts in the following 3 working days. After 3 unsuccessful delivery attempts, the parcel will be returned to our local warehouse. In this scenario, our support team will contact you to confirm if you need to arrange a second re-delivery (which will require an extra supplementary shipping fee) or process the return arrangement of your order in accordance with our published Refund and Returns Policy.

5. Lost or Damaged Parcel Protection

In the very rare event that your parcel is confirmed lost during transit, or the items inside are seriously damaged upon arrival due to improper logistics handling, please contact our support team within 48 hours after you receive the parcel, with photos of the damaged outer packaging and broken items attached. We will verify your report with the logistics provider immediately, and arrange a free full re-shipment of the same items for you once the claim is confirmed, or you can choose to transfer the equivalent amount as store credit for your next purchase, no extra cost or complicated procedures required.

6. Policy Inquiries and Support Channels

If you have any questions about our Shipping Policy, need to inquire about the real-time status of your ongoing order shipment, or require assistance with any logistics related issues, you can reach out to our dedicated support team through the following official contact channels anytime:

  • Official Contact Email: [email protected]
  • Contact Phone: +52 449 963 9317‌
  • Physical Address: Maquiladores 154, Parque Industrial Chichimeco, Jesús María, Aguascalientes 20916, Mexico

We reserve the right to update and adjust the terms of this shipping policy to align with business optimization needs and applicable local regulatory requirements. All updated versions will be posted publicly on our website www.homebedstore.com with a clearly marked new effective date.